When it comes to business, there is nothing more important than providing the best customer experience for your customers. Many companies do the job when it comes to signing clients but do they go the distance when it comes to customer service to retain their clients? Almost half of U.S. consumers have deserted a purchase due to poor or lack of customer service. Many times, the customer gets a robot teller and menu that is difficult to navigate or even get placed on hold for an excruciating amount of time. This can obviously lead to great frustration and make clients walk away from your business. Customer service can end up making or breaking a company or organization. When selecting a merchant service provider you want to select one that provides live 24/7 support to fulfill requests or to answer questions and get any inquiry resolved quickly and painlessly. It is important to have a payments provider who is there when you need them. APS Payments 24/7 Live Support is there when you need it, so you can run your business efficiently . Our commitment to transparency and the dedication of our payments expert to answer fully answer any question you may have sets us apart!
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The Financial services and Payment industry are constantly changing and evolving. In the past couple of decades alone, we have seen the payments world transform rapidly with the rise of eCommerce, mobile transactions, and many more innovations that has revolutionized the way businesses process payments. It is a trend that will continue well into 2020 and beyond. As there are many trends to watch that are happening in the world of payments, the APS Payments team has made it easy for you to understand the top 2020 payment trends coming your way!
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What are the consequences for merchants if they are not PCI DSS compliant?
PCI-DSS compliance can be difficult and time consuming to accomplish without the right guidance or help provided to you and your business. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards that help keep you and your business safe from a breach in the system, which could be costly. Being PCI compliant not only gives peace of mind but it makes your business stronger and more secure. Trying to attempt the complicated process on your own can, in some cases, steer a business down the path of being PCI Non-Compliant. This leaves your company and clients at risk in multiple ways, as this blog will demonstrate. Non-compliance can lead to many different consequences such as monthly penalties, data breaches, legal action, damaged reputation, and even revenue loss.
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Do you understand who is involved in processing a credit card transaction?
There are many relationships within the payment card industry. We recently shared with you our list of the top 40 credit card processing terms and explanations because we believe that informed merchants are better equipped to find the best payment solutions for their business. Knowing and understanding the players of the credit card processing industry will similarly equip you and your business for success.
Maybe you already know that merchant service providers provide the same type of service as banks, but often do it with better customer service and support, with lower rates, and better prices on credit card processing equipment. Maybe you have no idea what the difference is between an issuing or acquiring bank, or between an ISO, MSP, PSP, and a processor. If you need guidance in the payment industry, APS Payments is here to help.
There are a lot of moving parts with each credit card transaction with many parties involved. In this blog, we will start by covering the terms used to describe the players behind the scenes in the payment industry. Next, we will walk you through the process of a single credit card transaction to fully understand how those players work together to process your payment.
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Uncover the Hidden Costs on your Merchant Statements and Find the Right Credit Card Processing Provider
Choosing the wrong credit card processing service provider is a costly mistake - but one that can be easily avoided with the right knowledge and guidance. Hidden costs on your merchant statements make the selection process complicated. Small businesses have tight margins and need to cut costs wherever they can so it is obvious that they would benefit from simple and efficient billing processes. In order to arm you with the knowledge you need when evaluating payment processing solutions, this article provides three major tips for understanding how merchant statements work.
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On the Chinese Zodiac calendar, 2019 is the year of the Pig - symbolizing wealth and good fortune. The economy in this remunerative year is strong, as evidenced by several big payment processing companies living “high on the hog” with mega acquisitions, consolidations and mergers.
The payment processing industry is a competitive market when it comes to earning a merchant’s business. It is not possible for a processor to compete on rates alone. The recent wave of acquisition and merger announcements are further blending the traditional model where acquiring banks and credit card processing companies are separate entities. Square, a payment facilitator (PAYFAC) designed for merchants with less than $10K per month processing volume, for example, is a non-traditional acquirer because they are also a credit card processor and are most known for their payment processing services above all else.