When it comes to business, there is nothing more important than providing the best customer experience for your customers. Many companies do the job when it comes to signing clients but do they go the distance when it comes to customer service to retain their clients? Almost half of U.S. consumers have deserted a purchase due to poor or lack of customer service. Many times, the customer gets a robot teller and menu that is difficult to navigate or even get placed on hold for an excruciating amount of time. This can obviously lead to great frustration and make clients walk away from your business. Customer service can end up making or breaking a company or organization. When selecting a merchant service provider you want to select one that provides live 24/7 support to fulfill requests or to answer questions and get any inquiry resolved quickly and painlessly. It is important to have a payments provider who is there when you need them. APS Payments 24/7 Live Support is there when you need it, so you can run your business efficiently . Our commitment to transparency and the dedication of our payments expert to answer fully answer any question you may have sets us apart!

The Financial services and Payment industry are constantly changing and evolving. In the past couple of decades alone, we have seen the payments world transform rapidly with the rise of eCommerce, mobile transactions, and many more innovations that has revolutionized the way businesses process payments. It is a trend that will continue well into 2020 and beyond. As there are many trends to watch that are happening in the world of payments, the APS Payments team has made it easy for you to understand the top 2020 payment trends coming your way!

How to Make the Best of Your Event

What is it: TPAC 2020 is coming, so be sure to save the date! APS Payments is excited to attend next year’s upcoming Third Party Advantage Conference 2020 in Richmond, B.C. again. This event will be showcasing development partner products that use Sage 300 and the Sage CRM. TPAC showcases every product that could be useful to finding a solution for your Sage 300 business. 

Where is it: TPAC 2020 will take place at the River Rock Hotel and Casino in Richmond, BC - Sunday March 1 - Tuesday March 3, 2020.

Complimentary Webinar

Date:  Wednesday, October 2, 2019

Time:  11 AM PT / 2 PM ET

Join us as we present with Vrakas/Blum (demonstrating JobOps - Engineer-to-Order) and StarShip to demonstrate how our integrated Sage 100cloud solutions can help you automate order processing, streamline engineer-to-order shipping, and simplify payment processing!

Many merchants are so focused on winning a sale — getting a customer to click “Buy” — that they don’t realize a transaction is not over when a browser has converted into a buyer. Not only are there multiple steps going on behind the scenes to successfully process a customer’s payment, but a sale is never truly won until the chargeback window has closed and the customer is satisfied with their purchase.

The more educated eCommerce retailers are about the payment process, the better prepared they will be to make sure every fraudulent order gets declined and every legitimate order gets approved. When this goes wrong, fraudulent orders turn into chargebacks, and legitimate orders can be falsely declined – both of which hurt the retailer’s revenue and aggravate the good customers.

Register to attend this upcoming webinar and learn how an integrated payment solution from APS Payments can help you save time and money. 

During this webinar we will walk through a customer success story and review the benefits customers experience after switching to an integrated payments solution from APS Payments for Acumatica.  

Softrak Systems, developers of Adagio Accounting, will be criss-crossing Canada this fall for their annual Open House tour. Adagio will be hosting academies and open houses in 10 Canadian cities and APS Payments could not be more excited to the EXCLUSIVE Adagio Fall Tour 2019 sponsor.  We are giving away a $150 CAD money jar at each city along the tour.  If you will be at the event, be sure to enter for your chance to win!

The 10 city tour is kicking off on Wednesday, September 30, 2019, in Montreal, Québec at Hotel Ruby Foo's. Following that, the Adagio crew will hit the road for 9 more exciting events throughout the month of October. See dates below for when they will be in your city!

How to Make the Best of Acumatica Roadshow

What is it: Acumatica is back on the road for an 11 city Acumatica R2 Launch. APS Payments is excited to sponsor and be a part of all 11 cities on the roadshow.  APS Payments could not be more thrilled about the new product being launched and the seamless functionality it will provide to Acumatica users. 

Where is it: The roadshow is kicking off on Wednesday, September 11, 2019, in Waltham, Massachusetts at The Westin Waltham Boston. Following that, Acumatica and participating sponsors will hit the road for 10 more exciting events through the end of October.

What are the consequences for merchants if they are not PCI DSS compliant? 

PCI-DSS compliance can be difficult and time consuming to accomplish without the right guidance or help provided to you and your business. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards that help keep you and your business safe from a breach in the system, which could be costly. Being PCI compliant not only gives peace of mind but it makes your business stronger and more secure. Trying to attempt the complicated process on your own can, in some cases, steer a business down the path of being PCI Non-Compliant. This leaves your company and clients at risk in multiple ways, as this blog will demonstrate. Non-compliance can lead to many different consequences such as monthly penalties, data breaches, legal action, damaged reputation, and even revenue loss.

Complimentary Webinar
Date: Thursday, September 19, 2019
Time: 10:00 AM PT / 1 PM ET (1hr)

Is your business process supercharged and ready to accommodate the modern buyer? 

Register to attend this webinar on September 19th and learn how two tools for Sage can help you meet the needs of the modern buyer.