Credit Card Processing Tips and Tricks

3 min read

Why Customer Service is Important in Payment Processing

By Jeff Kohl on Oct 17, 2019 11:28:35 AM



When it comes to business, there is nothing more important than providing the best customer experience for your customers. Many companies do the job when it comes to signing clients but do they go the distance when it comes to customer service to retain their clients? Almost half of U.S. consumers have deserted a purchase due to poor or lack of customer service. Many times, the customer gets a robot teller and menu that is difficult to navigate or even get placed on hold for an excruciating amount of time. This can obviously lead to great frustration and make clients walk away from your business. Customer service can end up making or breaking a company or organization. When selecting a merchant service provider you want to select one that provides live 24/7 support to fulfill requests or to answer questions and get any inquiry resolved quickly and painlessly. It is important to have a payments provider who is there when you need them.
APS Payments 24/7 Live Support is there when you need it, so you can run your business efficiently . Our commitment to transparency and the dedication of our payments expert to answer fully answer any question you may have sets us apart!

Continue Reading
5 min read

2020 Payment Trends to Watch

By Jeff Kohl on Oct 4, 2019 2:48:32 PM


The Financial services and Payment industry are constantly changing and evolving. In the past couple of decades alone, we have seen the payments world transform rapidly with the rise of eCommerce, mobile transactions, and many more innovations that has revolutionized the way businesses process payments. It is a trend that will continue well into 2020 and beyond. As there are many trends to watch that are happening in the world of payments, the APS Payments team has made it easy for you to understand the top 2020 payment trends coming your way!

Continue Reading
3 min read

5 Consequences to PCI Non-Compliance

By Jeff Kohl on Sep 7, 2019 12:30:00 PM

What are the consequences for merchants if they are not PCI DSS compliant? 

PCI-DSS compliance can be difficult and time consuming to accomplish without the right guidance or help provided to you and your business. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards that help keep you and your business safe from a breach in the system, which could be costly. Being PCI compliant not only gives peace of mind but it makes your business stronger and more secure. Trying to attempt the complicated process on your own can, in some cases, steer a business down the path of being PCI Non-Compliant. This leaves your company and clients at risk in multiple ways, as this blog will demonstrate. Non-compliance can lead to many different consequences such as monthly penalties, data breaches, legal action, damaged reputation, and even revenue loss.

Continue Reading
9 min read

The Who's Who of Payment Processing

By Jeff Kohl on Aug 19, 2019 11:40:59 AM

Do you understand who is involved in processing a credit card transaction?

There are many relationships within the payment card industry. We recently shared with you our list of the top 40 credit card processing terms and explanations because we believe that informed merchants are better equipped to find the best payment solutions for their business. Knowing and understanding the players of the credit card processing industry will similarly equip you and your business for success.

Maybe you already know that merchant service providers provide the same type of service as banks, but often do it with better customer service and support, with lower rates, and better prices on credit card processing equipment. Maybe you have no idea what the difference is between an issuing or acquiring bank, or between an ISO, MSP, PSP, and a processor. If you need guidance in the payment industry, APS Payments is here to help.

There are a lot of moving parts with each credit card transaction with many parties involved. In this blog, we will start by covering the terms used to describe the players behind the scenes in the payment industry. Next, we will walk you through the process of a single credit card transaction to fully understand how those players work together to process your payment.

Continue Reading
8 min read

Understanding Pricing Structures for Payment Processing Rates

By Jeff Kohl on Aug 9, 2019 6:14:56 PM

Uncover the Hidden Costs on your Merchant Statements and Find the Right Credit Card Processing Provider 

Choosing the wrong credit card processing service provider is a costly mistake - but one that can be easily avoided with the right knowledge and guidance. Hidden costs on your merchant statements make the selection process complicated. Small businesses have tight margins and need to cut costs wherever they can so it is obvious that they would benefit from simple and efficient billing processes. In order to arm you with the knowledge you need when evaluating payment processing solutions, this article provides three major tips for understanding how merchant statements work.

Continue Reading
2 min read

Sage 100cloud Webinar: Optimize Procurement, Production Management and Payments

By Patricia Benitez on Aug 6, 2019 10:29:44 AM

Complimentary Webinar

Date: Thursday, August 29, 2019

Time: 11:00 AM PT / 2 PM ET (1hr)

REGISTER

Join Stacy Schultz with Vrakas/Blum Computer Consulting, Scott Pape at Fraxion (fka eRequester), and Patty Benitez from APS Payments to learn how to optimize the 3 P’s - Purchasing, Production Management, and Payments - using Sage 100cloud.

Continue Reading
6 min read

Learn Why One Sage Customer Switched to APS Payments

By Patty Benitez on Jul 25, 2019 3:57:00 PM

Learn more about the easiest way to process payments in your Sage ERP and better understand the common challenges and the easiest solution for processing payments in Sage.


We have gathered feedback from hundreds of customers regarding the challenges they had with payment processing prior to switching to APS Payments. We recently sat down with one Sage customer who revealed to us the key challenges they had with their old payment processing solution.  Read more about this spotlight customer, K&K Interiors, as they detail how they benefited by switching to an integrated payment processing solution for Sage from APS Payments. We have broken down all of this feedback and compiled a list of the most common challenges our merchants face with their payment processing before switching to APS Payments, and why 96% of our customers recommend us as their preferred payments solution provider.  

Continue Reading
5 min read

Credit Card Processing Industry News – Payment Service Provider Mega Mergers in 2019

By Jeff Kohl on Jul 3, 2019 11:10:42 AM

On the Chinese Zodiac calendar, 2019 is the year of the Pig - symbolizing wealth and good fortune. The economy in this remunerative year is strong, as evidenced by several big payment processing companies living “high on the hog” with mega acquisitions, consolidations and mergers. 

The payment processing industry is a competitive market when it comes to earning a merchant’s business.  It is not possible for a processor to compete on rates alone. The recent wave of acquisition and merger announcements are further blending the traditional model where acquiring banks and credit card processing companies are separate entities. Square, a payment facilitator (PAYFAC) designed for merchants with less than $10K per month processing volume, for example, is a non-traditional acquirer because they are also a credit card processor and are most known for their payment processing services above all else. 

Continue Reading
8 min read

Top 40 Credit Card Processing Terms to Understand

By Danielle Jake on Jun 28, 2019 7:45:00 AM

Merchants have successful businesses to run and rarely is there time to learn the numerous credit card terms and payment processing terms that make up the payments industry. In a previous blog, we offered 4 Tips to Understanding Merchant Statement Fees.  Informed merchants are in a better position to negotiate lower rates and improved overall service. We have created this list of top the 40 credit card processing terms as a quick and easy reference guide for industrious merchants. Our thought process is simple: the more you understand about the most common and confusing terms, the better prepared you are to negotiate your best rates.

Continue Reading
3 min read

Sage 300 APS Payment Portal Now Available

By Devon Lildhar on Jun 20, 2019 12:25:51 PM

If you are currently a Sage 300 and APS Payments customer, you already appreciate the savings you receive both in rates and time with our APS Payments integrated credit card processing service. At APS Payments, we are always working hard to improve our services and experiences for all customers. We are excited to announce new functionality with the Sage 300 APS Payment Portal.  This solution will significantly improve the efficiency of your credit card processing tasks. You can learn more about our Sage 300 credit card processing solution and the Sage 300 APS Payment Portal by watching this webinar recording to learn how one Sage user leveraged APS Payments to help save time and money for their business. Terry Wilhelm from K&K Interiors shared the challenges they ran into without an integrated solution and the savings that they realized after switching to an integrated payment solution for Sage.

Continue Reading